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Visitor Privacy Notice

This Visitor Privacy Notice applies to anyone visiting the physical offices or facilities of the European Wilmington Trust entities listed at the end of this document. It explains how we collect and process your personal data during your visit. In this notice, the terms “Wilmington Trust,” “we,” “us,” or “our” refer to the entities identified as Controllers in the list provided below.If you have any questions or concerns about our use of your personal data, then please contact us using the contact details provided at the bottom of this Visitor Privacy Notice.

Last Updated: July 2026

What information we collect and how we collect it

Wilmington Trust collects, processes, and retains information about you from three sources:

  • Information you provide voluntarily
  • Information we collect automatically during your visit
  • Information we receive from third parties, such as your employer or your Wilmington Trust contact

The personal data we collect may vary based on the type of office or facility you visit and the country where it is located. In general, if you visit our premises, we may process:

  • Identity and contact details: name, address, phone number, vehicle registration, photo ID
  • CCTV footage and images: recorded while you are on Wilmington Trust premises
  • Location data within our buildings: such as access logs from card readers and other security devices
  • Online identifiers: collected when you use Wilmington Trust networks, including visitor Wi-Fi. This may include IP address, MAC address, device IDs, usage details (time, duration, location), and administrative information (e.g., technical support requests)

How we use your information

We use your personal information for the following purposes:

  • Visitor registration: to pre-register and register you when visiting our premises
  • Network access: to provide you with Wi-Fi or access to our networks
  • Security: to protect you, our staff, and our property

If you attend an event or meeting where catering is provided, we may also collect details such as your dietary requirements or allergies.

Although we generally do not collect sensitive personal data, we may ask for information such as physical disabilities or health needs to ensure your visit is comfortable and to make necessary adjustments.

We process this information primarily for our legitimate interests in securing our offices and protecting confidential information from unauthorized access. In some cases, we may also process your data to:

  • Comply with legal obligations
  • Protect your vital interests or those of others (e.g., contacting emergency services in case of an accident)

If we collect any sensitive personal data, we will only do so with your consent.

How we share your information

We only share your personal data for the purposes described in this Visitor Privacy Notice and with the following recipients:

  • Our group companies: when the information is relevant to your visit
  • Third-party service providers and partners: for example, event organizers or catering providers who help us manage your visit
  • Authorities and regulators: such as law enforcement, government agencies, courts, or other third parties when required by law, to protect our legal rights, or to safeguard your vital interests or those of others

To the extent that any personal information is transferred outside of the United Kingdom or the European Economic Area we implement appropriate safeguards to ensure that your Personal Data remains protected in accordance with this Privacy Notice.

When we share your personal data within our group, we make sure it stays protected. If the data comes from the EEA, we rely on the EU’s Standard Contractual Clauses, which require all group companies to follow EU data protection rules. If the data comes from the UK, we rely on the UK’s International Data Transfer Agreement or the UK Addendum to those clauses to meet UK data protection standards.

For transfers to third-party service providers and partners, we apply similar safeguards, including contractual commitments and, where applicable, adherence to approved data transfer frameworks.

Contact us if you would like more information.

Data retention

We keep your personal data only as long as necessary and in line with our retention policies. For visitors to our physical locations, we retain your visitor record for the period required by law.

CCTV footage and images from our premises are generally kept for no longer than 30 days, unless an incident occurs (such as a suspected crime or security breach). In those cases, we may keep the relevant footage for a longer period as needed.

Your data protection rights

Depending on the laws that apply to you, you may have the following rights regarding your personal data:

  • Access – You can request a copy of the Personal Data we hold about you.
  • Correction – You can ask us to fix any inaccurate or incomplete Personal Data.
  • Deletion – You can ask us to delete your Personal Data.
  • Restriction – You can ask us to limit how we process and use your Personal Data.
  • Objection – You can object to us using your Personal Data for certain purposes.
  • Data Portability – You can ask us to transfer your Personal Data to another organization.
  • Complaints – You can file a complaint with a Data Protection Authority (DPA) (Find contact details for DPAs in the EEA here.)

We respond to all requests and complaints in line with applicable data protection laws. To make a request or complaint, please see the “How to contact us” section below.

Updates to this Visitor Privacy Notice

We may update this Visitor Privacy Notice occasionally to reflect changing legal, technical or business developments. A Visitor Privacy Notice will be available to you each time you visit our premises.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact your Wilmington Trust representative or our designated representative below.

Name of Controller

  • Wilmington Trust SP Services (London) Limited
  • Wilmington Trust (London) Limited
  • Wilmington Trust SP Services (Dublin) Limited
  • Wilmington Trust SP Services (Frankfurt) GmbH
  • Wilmington Trust S.A.S.
  • Wilmington Trust (Milano) S.r.l.

Controller Contact Information