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Assistance and Resources

Identity theft is a growing concern, and Wilmington Trust is committed to helping you take the necessary precautions against becoming a victim. We will also provide assistance and support in the event that a crime should happen to you.

As soon as you suspect that you may have become the victim of an identity theft crime, please immediately contact Wilmington Trust at 1-800-724-2440 so that we can help you to complete the following actions:


  • Check your Wilmington Trust accounts for suspicious activity.

  • Close any Wilmington Trust accounts or credit cards that reveal
    suspicious activity.

  • Open a new account(s), if necessary.

  • Stop payments on any missing checks.

  • Change personal identification numbers (PINs) and website user
    IDs and passwords.

We also recommend that you consider taking the following steps:


  • File a police report with your local police station.

  • Begin the process of notifying all of your creditors, initially by phone, and then in writing.

  • Notify the three major credit bureaus to place a "fraud alert" on
    your credit file.
    Equifax www.equifax.com 1-800-525-6285
    Experian www.experian.com 1-888-397-3742
    Transunion www.transunion.com 1-800-680-7289


  • Request a copy of your credit report and report any discrepancies to the three major credit bureaus. Log on to www.annualcreditreport.com to obtain a free credit report annually from each of these bureaus.

  • Notify utility companies (electric, telephone, etc.) and alert them in case someone attempts to obtain service in your name.

  • Maintain a written chronology of what happened, what was lost, and the steps you took to report the incident to the various agencies, banks, and firms impacted. We can provide a form on which you can record the date, time, contact telephone numbers, person you talked to, and any relevant report or reference number and instructions.

Listed below are helpful resources where you can learn more about identity theft:


Social Security Administration
If you wish to report the misuse of your Social Security Number, please contact the Social Security Administration's Office of the Inspector General at 1-800-269-0271.

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Wilmington Trust is a registered service mark. Wilmington Trust Corporation is a wholly owned subsidiary of M&T Bank Corporation (M&T). Investment management and fiduciary services are provided by Wilmington Trust Company, operating in Delaware only, Wilmington Trust, N.A., a national bank, and M&T Bank. International corporate and institutional services are offered through Wilmington Trust Corporation's international affiliates. Loans, credit cards, retail and business deposits, and other business and personal banking services and products are offered by M&T Bank.

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