Page 27 - MTIA Summer 2022 Market Brief

Careers in loans require a sophisticated combination of hard and soft skills

Process
Engagement Creativity Communication Improvement

Exploring
and Building Adaptability Innovation Digital Knowledge
Strengths Proficiency Sharing

Relationship- Collaboration Flexibility Problem
Building Solving

On the Loan Market Solutions team, we have handled this phenomenon by
Team Perspectives
investing more hours in training upfront, setting up peer partnerships
“ [During onboarding] we have weekly and mentorship that act as a kind of buddy system. Loans are a complex asset
meetings to discuss questions and hard class. Ensuring new team members feel comfortable asking questions helps
topics on top of our individual training.” sustain the impact of those onboarding activities. Moreover, as we learned
— Relationship Management over time, this comfort level is just as important to new employees. It drives
Client Administrator
more knowledge sharing and collaboration among employees regardless
of their tenure.
“ Culture is not just talking about treating
employees well, but actually doing it
and feeling it. Knowing that people Management also regularly checks in with all staff rather than only in formal
want you to be here and teach you performance conversations. The goal is to find more intentional ways to
things benefits you beyond just your job show appreciation and recognition by reinforcing behaviors and skills that are
description.” meaningful to the entire team. As a result, engagement is more of a two-way
— Middle Admin Client Administrator street that we work on systematically because team relationships require more
sustained cultivation.
“ Hybrid teams allow us to draw on
deeper talent pools, which gives fresh An additional benefit of this level of engagement is process improvement.
perspectives to the team and clients.” Servicing a loan often requires creativity in finding the best way to deliver within
— Relationship Management
Unit Manager the terms and conditions of individual deals. Junior staff often find innovative
ways to complete tasks. They are not complacent, and as digital natives, they may
“ In loans, you work with a sophisticated discover new ways to use the technology at their disposal. We are seeing them
ecosystem of professionals and share those solutions with job aids to help colleagues and updates to procedures
complex structures. You’re also dealing that benefit other teams as well.
with very professional clients and
supportive colleagues.”
— Director of Market Development

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