1. Be sure to click "sign-out" before you exit our website. "Sign-out" is located in the red navigation bar at the top of the page when you are logged in to the website. Please click on the image below to see its location.



2. If your computer system is equipped with a pop-up blocker or if your browser features a pop-up blocker, we recommend that you add wilmingtontrust.com in the list of exceptions for websites that use pop-ups. This step will enable us to instantly log you out if you exit the site without signing out.
   
   Please consult your browser or pop-up blocking software provider for additional information specific to your installed software.

Once you are logged in to wilmingtontrust.com, your session will time out after 13 minutes of inactivity to protect the security of your online account information.

In an effort to offer you greater online security, we are working with MasterCard^® and VISA^® to protect your credit card information when you make online purchases.

By selecting your own private code, you'll be protected against unauthorized use of your credit card at participating merchants. While shopping at participating online merchants, you'll be prompted to choose your own private code before completing your transaction.

Or, to create your own code now, follow the simple steps after clicking on the following website.

MasterCard^® SecureCode^™ - Click here or view participating merchants
Verified by VISA^® - Click here or view participating merchants

You will be prompted to enter a user name and password for use only on these websites. Please be sure to select a user name and password that are different from those that you have selected for use at wilmingtontrust.com.

Once you have created your code, you can then use it for future purchases at participating online merchants. If you have any questions or would like additional information, please contact us at 1-800-790-9130.

Your wilmingtontrust.com password should adhere to these requirements:

• Between six and eight alphanumeric characters
• Start and end with a letter
• Include at least one number
• Single word with no blanks
• Case sensitive
• Limit of three repeating characters
• May not be the same as your User ID

For example, let’s say your favorite movie is Star Wars. You can add a number to the name for a password that’s easy to remember: S2TARWARS.

When you signed up for online access, you were also asked to select two different security questions from the options available and to provide your answers to those questions. We will use this information to help verify your identity if you:

• Call the On-Line Services Support Group on the telephone;
• Have forgotten your online password and would like to reset it online;
• Have accidentally locked your online account and cannot access it.