© 2022 M&T Bank and its affiliates and subsidiaries. All rights reserved.
Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation including, but not limited to, Manufacturers & Traders Trust Company (M&T Bank), Wilmington Trust Company (WTC) operating in Delaware only, Wilmington Trust, N.A. (WTNA), Wilmington Trust Investment Advisors, Inc. (WTIA), Wilmington Funds Management Corporation (WFMC), and Wilmington Trust Investment Management, LLC (WTIM). Such services include trustee, custodial, agency, investment management, and other services. Loans, credit cards, retail and business deposits, and other business and personal banking services and products are offered by M&T Bank, member FDIC.
M&T Bank Corporation’s European subsidiaries (Wilmington Trust (UK) Limited, Wilmington Trust (London) Limited, Wilmington Trust SP Services (London) Limited, Wilmington Trust SP Services (Dublin) Limited, Wilmington Trust SP Services (Frankfurt) GmbH and Wilmington Trust SAS) provide international corporate and institutional services.
WTIA, WFMC, and WTIM are investment advisers registered with the U.S. Securities and Exchange Commission (SEC). Registration with the SEC does not imply any level of skill or training. Additional Information about WTIA, WFMC, and WTIM is also available on the SEC's website at adviserinfo.sec.gov. 
Private Banking is the marketing name for an offering of M&T Bank deposit and loan products and services.
M&T Bank  Equal Housing Lender. Bank NMLS #381076. Member FDIC. 
Investment and Insurance Products   • Are NOT Deposits  • Are NOT FDIC Insured  • Are NOT Insured By Any Federal Government Agency  • Have NO Bank Guarantee  • May Go Down In Value  
Investing involves risks and you may incur a profit or a loss. Past performance cannot guarantee future results. This material is provided for informational purposes only and is not intended as an offer or solicitation for the sale of any financial product or service. It is not designed or intended to provide financial, tax, legal, accounting, or other professional advice since such advice always requires consideration of individual circumstances. There is no assurance the any investment, financial or estate planning strategy will be successful.

Wilmington Trust

Accessible Banking

We're always working hard to make banking with Wilmington Trust and M&T Bank faster, easier and more accessible for all of our customers. Let us know how we can better assist you.

Your business is important to us.

We know you work hard so we try to work just as hard to make it easy and convenient for all of our clients to take care of all of banking needs.

We offer a number of accessible banking solutions to assist clients who may require special services to access Wilmington Trust and M&T Bank products and services.

 

Branch Accessibility

Visit any of our more than 700 branches for all your banking needs. Conveniently located throughout New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, DC, our branches feature:

  • Accessible parking
  • Ramps in locations with steps
  • Easy-to-open doors
  • Staff trained to provide any assistance you may need

 

Accessible Documents

Upon request, we can provide documentation in alternate accessible formats, such as large print font, audio, braille and tactile material. Such documents may include:

  • Account statements
  • Notices
  • Checks
  • Standardized forms
  • Informational materials

We can also provide sign language interpreters, if needed.

Request Assistance

To request alternate document formats or sign language interpreters, please contact our Telephone Banking Center at 1-800-724-2440. Representatives are available Monday–Friday 6am–9pm, Saturday and Sunday 9am–5pm ET.

 

Accessible M&T Debit Cards

Upon request, we can provide alternative debit card options:

  • Contactless embossed debit cards with raised lettering
  • Contactless larger print debit cards. Please note, large print options are flat printed on the card and do not contain raised lettering.

Request Assistance

To request an alternative debit card option, please visit your local branch or contact our Telephone Banking Center at 1-800-724-2440. Representatives are available Monday–Friday 6am–9pm, Saturday and Sunday 9am–5pm ET.

 

ATMs

Our 1600+ talking ATMs allow you to easily conduct your banking. Through a headset, privately spoken instructions will guide you through the transaction without requiring additional on-screen instructions. Our talking ATMs also give you the option to black out the screen for total privacy.

 

Online Banking

WilmingtonTrust.com and mtb.com make it easy to conduct many banking transactions without ever having to visit a branch. Our accessibility efforts are based on the Web Content Accessibility Guidelines (WCAG) standard.

If you need assistance as we work to enhance our website, please contact our Telephone Banking Center at 1-800-790-9130. Representatives are available Monday–Friday 8am–9pm, Saturday and Sunday 9am–5pm ET.

With M&T Online Banking you can:

  • Check your balance
  • Pay bills with M&T Bill Pay
  • Transfer funds between accounts
  • Contact Customer Service using M&T Secure Messaging within Online Banking

With Wilmington Trust Online, you can:

  • View Wilmington Trust account portfolio history, asset allocation, holdings, realized and unrealized gains/losses, and transaction activity
  • Access tax documents and statements
  • Manage account groupings
  • Manage the email address, mobile phone number, and password associated with your online profile

 

Telephone Banking Center

If you prefer, you can contact a representative at our Telephone Banking Center at 1-800-724-2440. This number is also available to hearing impaired customers through a relay service. Representatives are available Monday–Friday 6am–9pm, Saturday and Sunday 9am–5pm ET.

 

Still have questions or concerns?

If you have any questions or comments about how we can provide a better banking experience, Customer Service Representatives are available via email, phone or in a branch near you.

Use of these features and services requires Internet and/or data access through a computer or mobile device. Subject to availability and the same limitations as any service available through the Internet. M&T Bank is not responsible for matters that are outside of its reasonable control that might impact availability and functionality. M&T Bank reserves the right to suspend service for any reason at any time. Your mobile carrier's text messaging and data charges may apply. Fees may apply for optional services provided through M&T Online Banking. View the M&T Digital Services Agreement for additional details.
M&T Online and Mobile Bill Pay cannot be used to make payments: (i) to payees located outside the United States; (ii) to taxing authorities or other government entities; (iii) required under court order (e.g., child support); or (iv) in connection with any unlawful activity or purpose.