Page 21 - MTIA Summer 2022 Market Brief

Infrastructure
• Core technologies that enable loan management and servicing
• Support for a loan’s full lifecycle from origination to trading and
settlement
• Investment in data management and automation

Experience
• Deep task-based experience, integrated with knowledge of specific
loan terms and stakeholder needs
• Experience with different loan types and lending scenarios and who
understand both “up” and “down” market cycles
• Leadership on challenging market and regulatory issues

Process and Controls
• Covering financial transactions, trades, settlements, and reconciliations
to administrative tasks such as processing borrower and lender data,
requests, or consents to amendments
• Continuity from promises made during the sales cycle to the ongoing
delivery of loan services
• A single point of contact for clients
• Consistency and context as specialist teams carry out processing
responsibilities
• Responsiveness and timeliness
• Risk management and issue mitigation
• Underlying institutional safety and soundness

Relantionship Management

• Continuity from promises made during the sales cycle to the ongoing
delivery of loan services
• A single point of contact for clients
• Consistency and context as specialist teams carry out processing
responsibilities
• Responsiveness and timeliness

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