Types of Fraud
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Types of Fraud
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Types of Fraud

At Wilmington Trust, we're committed to helping you keep your financial and personal information safe. As part of that commitment, we'd like to help educate you on three common types of scams, used to gain your personal information:

  • Phishing leverages email
  • Vishing leverages phone calls
  • SMiShing leverages text messages

These techniques are designed to mislead you into providing personal information such as account numbers, PINs, Social Security numbers, and login credentials (username and password). You may even receive a fraudulent email that appears to come from Wilmington Trust and contains our logo. Often times, you're made to think your attention is needed immediately and may even be provided a link to a page to enter personal information.

Remember:

  • Unless you initiate the contact or we are completing an application for you, Wilmington Trust will NOT request personal information, such as your Social Security number, Credit/ATM card number, or mother's maiden name
  • NEVER give out your personal information in response to an unsolicited email, phone call or text message
  • Forward any suspicious emails to spam@wilmingtontrust.com that appear to be from Wilmington Trust and request that you click on a link to enter your login credentials or personal information. Never supply any account or login credentials to suspicious emails
  • If you believe you have been a victim of fraud related to your Wilmington Trust accounts, notify us immediately so we can take action to help you

Deposit and Loan Account clients
Please call 1-800-724-2440 M-F 6 AM - 9 PM, Sat-Sun 9 AM - 5 PM ET or visit www.mtb.com.

Brokerage Clients
Please call 1-800-724-7788, M-F 8:30 AM - 5 PM ET. (Closed during Market holidays)

On-Line Portfolio, Institutional Portfolio, institutional Service, and Wealth Advisory clients
Please call 1-800-982-4620 M-F 8 AM - 5 PM ET

Tips to Protect Yourself from Phishing, Vishing and SMiShing Scams

  • Never respond to any phone calls, emails or text messages requesting personal information
  • Delete emails before opening them if received from anyone you do not recognize
  • Ignore emails or text messages that threaten termination of service if you do not follow the instructions contained in the message. If the email or text message appears to come from a company that you do business with, contact them directly to discuss/report the message
  • Never click on hyperlinks within emails, tweets, posts or text messages if you believe they may be fraudulent; hyperlinks may contain a virus. Instead, retype the company name into your browser
  • Always look for "https://" and a padlock on legitimate websites that require the input of personal information
  • Use a SPAM filter, anti-virus software and a personal firewall
  • Keep software updated (operating systems and web browsers)
  • Keep your computer clean from Spyware
  • Check & monitor your credit report regularly

These scams aren't the only ways fraudsters can access your accounts and information. Learn more about fraud scams and how you can protect yourself at websites such as:

www.fbi.gov/scams-safety/fraud/fraud

www.ic3.gov

Learn more about Wilmington Trust and Protecting Your Information.

* If you are a customer of M&T Bank and would like to learn more regarding the security of your accounts, please follow this link

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Wilmington Trust is a registered service mark. Wilmington Trust Corporation is a wholly owned subsidiary of M&T Bank Corporation (M&T). Investment management and fiduciary services are provided by Wilmington Trust Company, operating in Delaware only, Wilmington Trust, N.A., a national bank, and M&T Bank. International corporate and institutional services are offered through Wilmington Trust Corporation's international affiliates. Loans, credit cards, retail and business deposits, and other business and personal banking services and products are offered by M&T Bank.

Wilmington Trust Investment Advisors, Inc., a subsidiary of M&T Bank, is a SEC-registered investment adviser providing investment management services to Wilmington Trust and M&T Bank's affiliates and clients.

 Investment and Insurance Products:
  • Are NOT Deposits.  • Are NOT FDIC-Insured.  • Are NOT Insured By Any Federal Government Agency.  • Have NO Bank Guarantee.  • May Go Down In Value.  

Brokerage services and insurance products are offered by M&T Securities, Inc. (member FINRA/SIPC), not by M&T Bank, Wilmington Trust Company, or Wilmington Trust, N.A.

Private Banking is the marketing name for an offering of M&T Bank deposit and loan products and services.

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