What is On-Line Benefits PayViewSM?
On-Line Benefits PayView is a web-based reporting application that provides access to current and historical participant benefit disbursement and tax reporting information.
What information is provided in On-Line Benefits PayView?
By accessing On-Line Benefits PayView, you can:
What accounts can I access through On-Line Benefits PayView?
You have access to your accounts from which Wilmington Trust issues benefit payments.
How do I access On-Line Benefits PayView?
If you're an administrator of retirement accounts through Wilmington Trust, you can access On-Line Benefits PayView. Please note that you will need to be registered with our website in order to access this application.
Please follow these instructions:
The system will log you into wilmingtontrust.com and display the Financial Summary or the application, depending on what was selected in the Take Me To drop-down box.
Once you're logged in to the site:
The system will check your browser level, log you into the PayView application, and open the application in a new browser window.
How do I sign up for On-Line Benefits PayView?
Please contact your Wilmington Trust Relationship Manager and he/she will set you up for On-Line Benefits PayView.
Is the information on On-Line Benefits PayView current?
In some cases, the information is current and real-time. However, in other cases, the currency of information may be delayed one business day due to the timing of our batch processing of the information. If you need to know whether particular information is real-time or is subject to the batch processing timing delay, please contact your Wilmington Trust Relationship Manager.
What is required to access On-Line Benefits PayView?
In order to access On-Line Benefits PayView, you will need:
NOTE: In order to access some reports, you may need file decompression software. Please contact your internal technical support regarding what is available to you.
What is the suggested screen resolution for viewing On-Line Benefits PayView?
Screens will vary depending on browser and PC display settings. The recommended display setting for the desktop is 800 x 600.
Note: To find out what your display settings are:
Is On-Line Benefits PayView secure?
On-Line Benefits PayView has multiple levels of security:
How often is system maintenance performed?
On-Line Benefits PayView information is updated nightly Monday through Friday from 8 PM until 11 PM ET. Additional system maintenance occurs on Sunday mornings from 1 AM - 7 AM ET. The system will be unavailable during these times.
What should I do if I forget my User ID or password?
If you forget your User ID or password or have any questions regarding your online access, please call our On-Line Services Team at 1-877-982-5483, Monday through Friday, 8:30 AM -11 PM ET and Saturday, 9 AM -1 PM ET.
What should I do if I have questions regarding the participant benefit disbursement and tax reporting information that I see in PayView?
If you have questions regarding the participant benefit disbursement and tax reporting information that is displayed to you via PayView or if you need to have additional users at your institution given access, please contact your Wilmington Trust Relationship Manager.