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Values & Ethics
Values & Ethics

Our Values and Code of Ethics
The reputation of Wilmington Trust as a leader in the financial services industry and the brand in which our clients and communities place their trust is built on a well-defined set of Guiding Principles. These principles unite our collective endeavors by providing a common point of reference against which we define and deliver our commitments to our clients, our shareholders, and our communities. We articulate these principles across the following inter-dependent statements of standards and beliefs:

Our Vision
Possibilities and dreams fulfilled.

Our Mission
To help our clients succeed.

Our Promise
To treat you as an important individual each and every time.

Our Core Values

  • Empowerment with accountability
  • Honesty and integrity
  • Teamwork
  • Respect
  • Courage
  • Leadership
  • Excellence

Our Code of Conduct and Ethics

  • Conduct business activities free of perceived or actual personal conflicts of interest, and when a conflict exists, disclose and resolve the conflict.
  • Use opportunities discovered in the course of business to advance the interests of the company and its clients and not for personal gain or benefit.
  • Protect and efficiently use all company assets and resources for the benefit of the company and its clients.
  • Maintain the confidentiality of client, staff member, and non-public business information.
  • Deal truthfully and respectfully with prospects, clients, staff members, vendors, and competitors.
  • Promote compliance with laws, rules, regulations, and company standards in all markets and business activities. Disclosures in documents filed with the U.S. Securities and Exchange Commission and in other public communications must be timely, full, fair, accurate, and understandable.
  • Promote ethical conduct and vigorously protect the company's reputation by reporting any observed or suspected illegal or unethical behavior.

Download (link to Guiding Principles PDF) a printer friendly version of the Wilmington Trust Code of Conduct and Ethics.

Complying with these Principles
We use Ethicspoint®, a comprehensive and anonymous reporting tool that assists management and staff members in working together to create a positive work environment by immediately addressing possible fraud, abuse, and misconduct in the workplace.

  • Ethicspoint® is a secure and confidential communication tool that individuals, inside or outside of our company, can use to share information of any kind. It is used to report ethical violations, as well as other incidents of misconduct.
  • It is also used to provide suggestions and submit questions about company regulations or policies.
  • Ethicspoint® can be accessed internally by staff members through our company's Intranet site.
  • Externally, it can be accessed by calling 866-ETHICSP (1-866-384-4277), or by visiting www.ethicspoint.com.
Please contact us if you have a question about these statements, or would like more information on our values and ethics.

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© 2014 Loans, credit cards, retail and business deposits, and other business and personal banking services and products are offered by
M&T Bank. Investment Services, Wealth Advisory and Corporate & Institutional products and services are offered by Wilmington Trust Company,
operated in Delaware only, and Wilmington Trust, N.A. International Corporate & Institutional services are offered through our international affiliates.

 Investments: • Are NOT FDIC-Insured. • Have NO Bank Guarantee. • May Lose Value. 
Brokerage services and insurance products are offered by M&T Securities, Inc. (member FINRA/SIPC), not by M&T Bank, Wilmington Trust or Wilmington Trust NA.

M&T Bank and Wilmington Trust, N.A. are Members FDIC and Equal Housing Lenders NMLS #381076 Equal Housing Lender